Insurance
Claims handling with automatic policy validation + adaptive forms + linked history.
No-code
No fragmentation
Deploy in minutes
Scale without limits
The Problem
The unified desktop your agents deserve and your business needs. Design omnichannel workspaces in hours.
Overloaded agents:
They jump between CRM, KB, WhatsApp, and internal tools → higher AHT and more errors.
Overloaded IT:
Every adjustment requires development and coordination → weeks of wait time for simple changes.
Fragmented flows:
Inconsistent experience across channels → lower FCR and CSAT.
Our solution
OnePage is the visual orchestration layer for your contact center. It turns your agents into operational heroes: delivering exactly what they need, at the right moment, without searching or copying.
- Total centralization
- No-code customization
- Deep integration with Genesys Cloud
Core functionalities
PowerFlows es tu sistema operativo de experiencia:
Smart forms
Fields that appear, disappear, or change based on business rules.
Contextual workspaces
An interface that adapts to channel, queue, and customer data.
Real-time enrichment
Queries external APIs (CRM, legacy systems) and displays results in the UI.
Dynamic scripts & assistance
Guided text that supports agents based on the interaction type.
Robust and secure integration
Genesys Cloud + external apps embedded via iframes with parameter passing.
Key differentiators vs. Others
| OnePage | Traditional platforms | |
|---|---|---|
| Customization | Business-led, no-code | IT-led, with development |
| Architecture | Multi-instance (1 client = 1 DB + 1 container) | Monolithic multi-tenant |
| Implementation time | Days to weeks | Months |
| Updates | No impact on configurations | Risk of overwriting |
Use cases
Banking
Omnichannel digital onboarding with real-time KYC and 100% traceable compliance.
Retail
Technical support with guided diagnostics and automatic CRM case creation.
