SRL PowerAnalytics
One of the few solutions in Latin America that provides certified regulatory custody for exported Genesys Cloud audio recordings and metadata.
No cost
Measurable results
No commitment
The Dual Problem
The hidden cost of non-compliance… and of failing to learn.
Is your organization paying twice?
Your Golden Copy module extracts calls from Genesys while preserving every word, transforming your Contact Center into an engine for compliance, control, and growth.
When you don’t comply
- Fines.
- Audit findings.
- Reputational risk due to incomplete or inaccessible recordings.
When you don’t learn
- Thousands of hours trapped in calls.
- Metadata without analysis.
- Reactive decisions and lost opportunities.
Eliminate both risks in a single architecture.
Integrated architecture
A single connection to Genesys.
Two layers of strategic value.
Power Analytics integrates natively with Genesys Cloud and delivers:
Intelligent custody – Golden Copy
- Complete, immutable, and auditable recording custody
- Aligned with CNBV / NIST / regulatory best practices
- Audit-ready evidence in seconds
Metadata extraction – ETL
- Segmented download, ready to analyze your Contact Center behavior
- Detect risks, non-compliance, and opportunities by analyzing the data
Proven ROI
- 100% risk of fines due to missing recordings.
- -75% dependency on IT for reporting and analysis.
- +22% retention among high-value customers (banking case).
- Implementation in under 30 days.
Compliance that pays for itself.
Intelligence that scales.
Intelligence that scales.
Trust and Support
Trusted by:
- Banks
- Insurance companies
- Regulated corporations
Certifications and Alignments:
- AWS Partner
- Secure Code
- Best practices in security and compliance
