24/7 WhatsApp Support
AI answers frequent questions; scales only when it’s critical — with a complete agent profile.
SRL PowerAgent
The intelligent platform that unifies generative AI, structured knowledge, and no-code workflows to transform your operations.
Automate
Assist
Orchestrate
The Problem
PowerAgent reduces costs, improves customer experience, and empowers your agents — with 100% auditable traceability and cloud scalability.
Overloaded agents:
No fast access to structured, contextual information.
Assistance:
Customers expect instant answers on WhatsApp, web, and voice — without consistency.
Fragmented processes:
Manual, non-auditable processes: high AHT, low FCR, rising costs.
Our solution
PowerAgent is the only platform that combines combines conversational automation, contextual agent assistance, and visual workflow orchestration in a single experience.
Our PowerAgent solution includes the AI Assistants module, enabling Virtual Agents to converse directly with end customers, aligned with the desired training.
Its AgentAssist module supports live agents during calls, ensuring nothing is missed in sales or collections conversations, aligned with defined scripts.
Key benefits
- Reduce AHT by up to 40%
- Increase FCR and CSAT
- Scale without increasing headcount
- Compliance with full traceability
Key features
Advanced Conversational AI
with automatic profiling
WhatsApp Business API integration
(bulk messaging + flows)
Semantic Search for Agents
(articles, videos, definitions)
Rich editor + Reusable library
(PDFs, videos, shared images)
No-code flows
(visual trees, conditionals, routing)
Content rating
(feedback loop for continuous improvement)
Native Genesys / Five9 integration
via official SDK
Full traceability
of interactions and decisions
Differentiators
| PowerAgent | Genesys Bot | Traditional chatbots | |
|---|---|---|---|
| Approach | AI + knowledge + orchestration | Genesys-only | Static rules only |
| Agent assist | Yes: live contextual content | Limited | No |
| Content management | Centralized, reusable, versioned | Not applicable | Manual / scattered |
| Flows | No-code, visual, auditable | Limited architect | Requires devs |
| Scalability | AWS cloud-native, optional HA | Depends on Genesys | On-premises / fragile |
Use cases
Automated Digital Onboarding
KYC, signature, and welcome flows with integrated videos and documents.
Continuous Training
New agents access structured knowledge flows from day 1.
Testimonials
Ready to transform your operation with intelligent AI — not just automation?
- Schedule your technical demo (30 min)
- Talk to our team today
